What's New
[Dashboard Interaction] Update (Version 3.4.3)
New Feature Agents can now view customer data, so we have added Customer Information Masking to prevent misuse of customer data by agents.
New Feature Customer Information Masking will also be displayed in the Interaction Report. For agents, the phone number will display the number's last three digits, along with the first three characters for email. For SPV, complete data will be displayed.
Refinement We added the Expand Chat Area feature next to the Send button. When clicked, the chat area will become full screen.
[Dashboard Interaction] Update (Version 3.4.2)
New Feature Added Skip Survey functionality and updated survey status: Sent, Filled, Skipped by, and Expired.
New Feature Added the Conversation History feature in the Chatroom.
Refinement Users can now Export Log Available Agent.
[Dashboard Interaction] Update (Version 3.4.1)
New Feature Added the Insert Note feature when transferring chat.
New Feature Added Interaction's Event Email Notification feature.
New Feature Added Closed Ticket by CTA feature.
[Dashboard Interaction] Update (Version 3.4.0)
New Feature Added the Available and Away Status feature in the profile menu.
New Feature Added the Agent Log History feature in the Observer Menu.
New Feature Added Chat Notification Sound feature in Settings.
[Dashboard Interaction] Update (Version 3.3.1)
Refinement If the inbound ticket setting is active, survey results will be mapped by Ticket ID.
Refinement Auto distribution rules will not distribute "Expired" chatrooms.
Refinement Member management > Role redefinition: SPV accounts that create the first Interaction account will be selected as the Administrator on the Dashboard Interaction.
[Dashboard Interaction] Update (Version 3.3.0)
Improvement Form Ticketing Adjustment: Users can create subcategories with up to three cascading levels.
Improvement Ticketing adjustment: Users can search for tickets from the ticket details page using three search options: Ticket ID, Subject, and Customer Name.
[Dashboard Interaction] Update (Version 3.2.1)
Refinement Total Assignee update: Agents can now claim rooms using Open Distribution.
Refinement Total Assignee update: The system will automatically assign the number of rooms that have not been handled or replied to using Random & Round Distribution.
Refinement Total Handled update: Agents can now chat and claim rooms using Open Distribution.
Refinement Total Handled update: The system will track the number of rooms agents have replied to after being assigned using Random & Round Distribution.
Improvement Improved survey capabilities: The expiration period for filling out the survey can now be set, with one day as the default.
Improvement Survey improvement: Additional questions can now be added, with question types such as single line, paragraph, multiple choice, and the linear scale.
[Dashboard Interaction] Update (Version 3.2.0)
New Feature Introducing a new feature called Wallboard to Dashboard Interaction.
[Dashboard Interaction] Update (Version 3.1.1)
New Feature We are now displaying email recommendations that will be cc'd on email rooms, and related recommendations only for emails within one email thread.
New Feature Users can now edit comments on the Comment Ticket menu. Additionally, they can return to the previous filter on the Applied Filter menu in the Ticket menu.
Refinement Users can return to the previous filter by selecting it in the Applied Filter menu in the Ticket section.
[Dashboard Interaction] Update (Version 3.1.0)
New Feature SPV accounts can now set agent priority for a specific department to handle chats.
[Dashboard Interaction] Update (Version 3.0.11)
New Feature A notification widget has been added to the ticket list when a new ticket is received.
New Feature Users can now add, edit, and delete attachments in the ticket details.
New Feature Users can mention members in a department in the ticket comment section by typing "@."
New Feature Linked tickets will be reopened if they were previously closed.
New Feature In the "Performance Agent" reporting export file, users can see "First Time Response (Avg)" information.
New Feature Users can set an expiration time for the survey link.
New Feature SPV can now set agent capabilities to change status and conduct conversations for tickets and rooms owned by other agents.
New Feature Users can use the "ctrl" + "v" or "cmd" + "v" shortcut to paste .png files in the text chatroom area.
Improvement Preprocessing for new rooms has been simplified and optimized.
Improvement When disconnecting from the Meta Channel, users can select which account to disconnect.
Refinement The overdue ticket status filter can adjust according to the ticket status set as "overdue."
Refinement UI on ticket details has been updated.
Refinement "Created time" information has been added to contacts.
Bug Fixing The reporter is not recorded.
Bug Fixing The file name is included when sending outbound DM & Comments on Twitter.
Bug Fixing Invitation to new members does not include SPV information.
[Dashboard Interaction] Update (Version 2.1.4)
New Feature In the In-queue Inbox, users can now see information about abandoned chats, allowing them to prioritize their responses.
New Feature SPV accounts can now perform cleaning on expired chats in the In-queue Inbox, so that agents can focus on working on open chatrooms.
Improvement To prevent SPVs from accidentally claiming chatrooms when cleaning expired chats, agents can now see the status of each chatroom in the Inbox, indicating whether they are open or expiring.
[Dashboard Interaction] Update (Version 2.1.3)
Improvement We have optimized the Service Report requirements in Dashboard Interaction.
Improvement Users can now attach multiple files for Email Interactions that failed to enter Dashboard Interaction.
Refinement Insight Filter Channel will now only work based on active channels.
Refinement Updates have been made to the Contact Menu for IG DM, by adding icons, names, and filters.
Refinement Users can still send chat-created tickets successfully through Create Ticket, even when the session has expired.
Refinement We have added a ticket detail preview for expired room sessions in Meta Group.
Refinement There are now updates to reset passwords, so that they can only be used once or have an expiration period.
Bug Fixing We have adjusted abort request filters when filtering on the Observe Menu.
Bug Fixing The date filter used on the Observe Menu page has been adjusted.
Bug Fixing We have addressed open room and tap back issues on the Observe Menu page.
Bug Fixing Images in each room can now be viewed by SPV accounts.
Bug Fixing New incoming chats in the inqueue will be displayed in the Agent chat detail list on the Viewer Mode page.
Bug Fixing We have fixed the calendar modal that automatically disappears when a new chat arrives.
Bug Fixing The undefined Interaction Free account name has been fixed according to the blast.
[Dashboard Interaction] Update (Version 2.1.2)
Improvement Optimization of the loading speed when opening chat rooms.
Improvement Adjustment of the inbox filter page in the Inbox.
Refinement Addition of Instagram DM to Contact Management, Profile/Chatroom Menu, and ticket source detail.
Bug Fixing Adjustment of the 24-hour alert and chatbox in the Chatroom Menu based on its session status.
Bug Fixing Fixing the issue of video delivery on Telegram that was not sent to the user.
Bug Fixing Creating a function to add section log data on the chatroom page for each handle status when transferring chats.
[Dashboard Interaction] Update (Version 2.1.1)
New Feature Users can currently filter messages on the Inbox page based on their session status and last inbound date. Additionally, users can view information on each unhandled and expired chatroom that has been classified as a message.
Improvement Users can view records of each unhandled chatroom on the Insight Dashboard Interaction page.
Improvement There is also an Interaction Report for each message based on its expiry status.
Refinement We are resetting each definition in Insight Dashboard Interaction.
Bug Fixing We are also adding an action log for each chatroom with a pending log.
Bug Fixing We are adjusting data sorting to be descending.
[Dashboard Interaction] Update (Version 2.1.0)
New Feature Menambahkan fitur Observe Menu, yang hanya bisa digunakan oleh SPV, guna memonitor segala rangkaian aktivitas interaksi dari setiap Agent, di Dashboard Interaction.
Fitur yang ditambahkan ke dalam Dashboard Interaction
Akun SPV dapat melihat semua pesan yang ada di Dashboard Interaction, tanpa harus menginterupsi percakapan antara Agent dengan Customer.
Menambahkan List Room All Aplication, untuk akun SPV.
Penyesuaian realtime based, pada laman Home Viewer Mode.
Saat ini, Observe Mode tidak lagi dalam mode Beta.
Memperbaiki fungsi dan fitur, yang ada di Observe Menu.
Mengaktivasi menu Observe.
Saat ini, user dapat melihat jumlah chat yang ada pada tab assignee, di Menu Viewer Mode.
[Dashboard Interaction] Update (Version 2.0.3)
Improvement Mengoptimasi laman Insight, pada Dashboard Interaction.
Improvement Saat ini, user dapat melihat informasi Total new chat room created, di laman Insight Dashboard Interaction.
Improvement Menyesuaikan Downloaded Report di laman Insight, sesuai dengan fungsi terbaru yang sudah didefinisikan.
Improvement Saat ini, user dapat melihan informasi tambahan, dari setiap Report Handling Chat, pada Dashboard Interaction.
Refinement Menghilangkan fitur Filter Agent pada laman Insight, guna mempercepat processing data.
Refinement Mendefinisikan kembali, fungsi dari status Handling, di laman Insight.
Refinement Memperbaiki bug, pada saat menambahkan Label di Chatroom.
Bug Fixing Menghilangkan request, kala ada Filter Date Range yang sudah diterapkan, pada laman Insight.
Bug Fixing Memperbaiki bug scroll not working pada Filter Label, di laman Inbox.
Bug Fixing Menambahkan Requiered Information, pada saat Handover Request Ticket.
[Dashboard Interaction] Update (Version 2.0.2)
Bug Fixing Memperbaiki Real-time Push Notification.
[Dashboard Interaction] Update (Version 2.0.1)
Refinement Untuk Channel Facebook dan Instagram, Agent hanya memiliki waktu 24 jam saja untuk merespon percakapan inbound message di Interaction. Jika sudah lebih dari 24 jam, Agent tidak lagi dapat membalas percakapan.
Improvement Saat ini, akun SPV dapat menentukan ticket priority berdasarkan kategori yang sudah dibuat.
[Dashboard Interaction] Update (Version 2.0.0)
New Feature Pada Channel WhatsApp, user dapat melihat Display Name, sesuai dengan informasi pada profil WhatsApp terkait.
Refinement User dapat menggunakan Save Additional Info, sebagai informasi kontak, di Dashboard Interaction.
Refinement User dapat Merge Contact Customer, dari yang sudah dibuat sebelumnya, guna menghindari pengulangan detail.
Refinement Menampilkan value dari sub kategori, pada Details Ticket.
Refinement Akun Agent akan secara otomatis ter-logout, ketika sudah di-remove dari member Interaction.
Refinement Akun SPV saat ini akan menerima konfirmasi, jika ingin menghapus Agent pada Dashboard Interaction.
Refinement Saat akun Agent dihapus dari member Interaction, ticket yang sedang ditangani oleh agent terkait, tidak lagi kembali ke antrian.
Refinement Memperbaiki scroll contact yang selalu kembali ke atas, saat create ticket dan choose contact.
Improvement Akun Agent dapat melihat isi konten campaign, di Dasboard Interaction.
Improvement User dapat berpindah ke Linked Chatroom, pada channel yang tersedia, di halaman ‘Detail Informasi’ kontak.
Improvement Menghapus Satisfaction Rate pada Dashboard Interaction.
Improvement User dapat melihat penambahan informasi channel Telephony, pada laman Insight Ticket Interaction.
Improvement Akun Agent dapat mencari nama kontak yang ingin dicari, di Ticket Interaction.
Improvement Akun Agent dapat mencari semua variabel yang ada di dalam kontak, pada Interaction.
Improvement User dapat melihat notifikasi, setelah melakukan ‘action’ delete atau unlink channel.
Improvement User dapat unlink account dari channel yang sudah terintegrasi di Interaction.
Improvement Akan ada Redirect Page, untuk status Success/Failed, saat user ingin mengintegrasikan akun sosial medianya, ke Interaction.
Bug Fixing Download Ticket Reporting di Dashboard Interaction.
Bug Fixing Data Chart Date yang bertumpuk, pada menu Insight Interaction.
Bug Fixing Report Usage Interaction, yang masih tercampur dengan usage push notification.
Bug Fixing Blind XSS Injection, pada Chatroom Interaction.
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