OCA Interaction
🇬🇧 English
🇬🇧 English🇮🇩 Bahasa Indonesia
🇬🇧 English
🇬🇧 English🇮🇩 Bahasa Indonesia
  • Introduction to OCA Interaction
  • OCA Interaction Guide
    • Interaction Menu
      • Observe
        • Viewer Mode
        • Customers
        • Archive
        • Log History
      • Inbox
        • Customer Information Details
        • Labelling
        • Transfer Agent
        • Create Ticket
        • Filter and Search
        • Abandoned Open & Expired
        • Resolve All Expired Chatroom Button
      • Report
        • Perfomance
        • Insights
        • Activity Report
        • Ticket Report
        • Label Report
      • Ticket
        • Create Ticket
        • On Ticket Detail & Assign to Me
        • How to Add Comments on Tickets
        • Finalizing Tickets
      • Contacts
        • Adding New Contacts
      • Knowledge
        • Add a new Knowledge Base
      • Wallboard
    • Interaction Settings
      • Account & Notifications
      • Member Management
        • Members
        • Departments
        • Agent Department Rules
        • Agent Priority Department Assignment
        • Agent Chat Rules
      • Ticket Settings
        • Ticketing Menu
      • Chatroom
        • Quick Reply
      • Channel
        • Facebook Messenger Channels Integration
        • FBM Webchat Widget Integration
        • Telegram Channels Integration
        • Comment Integration for Facebook
        • Comment Integration for Instagram
      • Survey
        • Create Surveys
      • Toggle Available/Away.
  • Release Notes
    • What's New
  • Back to OCA Product Documentation
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  1. OCA Interaction Guide

Interaction Menu

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Last updated 1 year ago

Observe
Inbox
Report
Ticket
Contacts
Knowledge
Wallboard