OCA Interaction
🇬🇧 English
🇬🇧 English
  • Introduction to OCA Interaction
  • OCA Interaction Guide
    • Interaction Menu
      • Observe
        • Viewer Mode
        • Customers
        • Archive
        • Log History
      • Inbox
        • Customer Information Details
        • Labelling
        • Transfer Agent
        • Create Ticket
        • Filter and Search
        • Abandoned Open & Expired
        • Resolve All Expired Chatroom Button
      • Report
        • Perfomance
        • Insights
        • Activity Report
        • Ticket Report
        • Label Report
      • Ticket
        • Create Ticket
        • On Ticket Detail & Assign to Me
        • How to Add Comments on Tickets
        • Finalizing Tickets
      • Contacts
        • Adding New Contacts
      • Knowledge
        • Add a new Knowledge Base
      • Wallboard
    • Interaction Settings
      • Account & Notifications
      • Member Management
        • Members
        • Departments
        • Agent Department Rules
        • Agent Priority Department Assignment
        • Agent Chat Rules
      • Ticket Settings
        • Ticketing Menu
      • Chatroom
        • Quick Reply
      • Channel
        • Facebook Messenger Channels Integration
        • FBM Webchat Widget Integration
        • Telegram Channels Integration
        • Comment Integration for Facebook
        • Comment Integration for Instagram
      • Survey
        • Create Surveys
      • Toggle Available/Away.
  • Release Notes
    • What's New
  • Back to OCA Product Documentation
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  1. OCA Interaction Guide
  2. Interaction Menu

Observe

The Observe Menu is a feature of the Dashboard Interaction that we recently developed and continues improving. One of its superior functions is that SPV account holders can monitor the interactive activities of agents already on the Dashboard Interaction.

The Observe Mode is already available and can be accessed directly through the following link: Dashboard Interaction.

PreviousInteraction MenuNextViewer Mode

Last updated 2 years ago