Customers

This page shows three charts: All, In Queue, and Handled. Each chart serves a different purpose.

All: You can see a collection of statuses for each chat room, including the customer's name, the channel they're contacting you from, and whether their status is "In Queue" or being handled. You can also see the label the chat will go to and who has handled the chat (an agent from your team). If the chat hasn't been handled yet, you can directly assign it to an agent in your chat room.

You can create filters for each channel, label, and last-handled agent to find related data recorded by the Dashboard Interaction system easily.

Using the date picker, you can find chats on the Interaction Dashboard by selecting the date of a completed ticket.

The Search feature lets you find chats on the Interaction Dashboard by searching for a completed ticket handled by agents.

In Queue: Later, it will show a list of customer statuses that are currently waiting. In this section, SPVs can also assign agents to complete customer tasks in the "In Queue" section.

To view chat details on the In-Queue page, click on the chat you want. Once you've selected a chat, you'll see a detailed view of the chat, and you can then use the "Assign to" feature. This feature has two options: "Assign to me" or "Assign to Agent."

Tampilan fitur Assign to me dan Assign to agent.

Handled: this will show a list of customers the agent currently serves.