OCA Interaction
🇬🇧 English
🇬🇧 English
  • Introduction to OCA Interaction
  • OCA Interaction Guide
    • Interaction Menu
      • Observe
        • Viewer Mode
        • Customers
        • Archive
        • Log History
      • Inbox
        • Customer Information Details
        • Labelling
        • Transfer Agent
        • Create Ticket
        • Filter and Search
        • Abandoned Open & Expired
        • Resolve All Expired Chatroom Button
      • Report
        • Perfomance
        • Insights
        • Activity Report
        • Ticket Report
        • Label Report
      • Ticket
        • Create Ticket
        • On Ticket Detail & Assign to Me
        • How to Add Comments on Tickets
        • Finalizing Tickets
      • Contacts
        • Adding New Contacts
      • Knowledge
        • Add a new Knowledge Base
      • Wallboard
    • Interaction Settings
      • Account & Notifications
      • Member Management
        • Members
        • Departments
        • Agent Department Rules
        • Agent Priority Department Assignment
        • Agent Chat Rules
      • Ticket Settings
        • Ticketing Menu
      • Chatroom
        • Quick Reply
      • Channel
        • Facebook Messenger Channels Integration
        • FBM Webchat Widget Integration
        • Telegram Channels Integration
        • Comment Integration for Facebook
        • Comment Integration for Instagram
      • Survey
        • Create Surveys
      • Toggle Available/Away.
  • Release Notes
    • What's New
  • Back to OCA Product Documentation
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  1. OCA Interaction Guide
  2. Interaction Menu
  3. Report

Ticket Report

This report discusses the benefits of using OCA Interaction functions to create a ticket system. By implementing this system, your team can easily manage all customer interactions in one place. This includes tracking interactions between agents and customers, determining priority requests, and handling customer requests more efficiently.

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Last updated 2 years ago