Activity Report
Last updated
Last updated
The Activity Report lets you view and download comprehensive reports on customer-agent interactions during a specific time frame. The download includes the following details:
Agents with the highest amount of customer interaction time.
Date, time, and duration of each agent's interaction with the customer.
Type of interaction (With Conversation, Simple, Inbound Inqueue, Inbound/Outbound).
Queue code of each interaction.
Interactions that include voice messages.
