Activity Report

The Activity Report lets you view and download comprehensive reports on customer-agent interactions during a specific time frame. The download includes the following details:

• Agents with the highest amount of customer interaction time.

• Date, time, and duration of each agent's interaction with the customer.

• Type of interaction (With Conversation, Simple, Inbound Inqueue, Inbound/Outbound).

• Queue code of each interaction.

• Interactions that include voice messages.