Filter and Search

In the Inbox menu, you can search for tickets using the Filter or Search feature. With the Search feature, you can quickly find tickets by simply entering the name given to the ticket in the Dashboard Interaction.

Additionally, you can apply multiple filters at once using the Filter feature. This feature offers several functions that can help to increase the accuracy of the filter you want to apply. These functions include filtering by Status, Label, and Custom Time.

When you filter based on Custom Time, you can use two charts: Date Message Received and Time Message Received. These charts allow you to work collaboratively according to the specified time and date. For example, if you want to find a ticket between April 13, 2022, and April 27, 2022, with a timeframe that starts at 6 am and ends at 5 pm, you can specify these details in the filter.

The system will start and end the filter according to the specified date and time. Specifically, the filter will start searching for tickets on April 13, 2022, at 6 am and automatically stop searching on April 27, 2022, at 5 pm.