# Agent Priority Department Assignment

Agent Priority Department Assignment allows SPV to prioritize agents receiving chat distribution based on routing from the relevant department.

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Agent Priority only works with Random Assignment and Round Distribution Assignment chat rules. The system automatically distributes chat to agents whose priority has been set to Max Handled Chat.

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**Pending**

On the Pending page, you will see a list of people you have invited to Dashboard Interaction. In addition, this page displays several people waiting for further confirmation regarding the invitations you sent.

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