Inbox

To access the Inbox menu, click on the tab below. The Inbox menu provides access to all channels, including Email, WhatsApp, Telegram, FB Messenger, and Twitter.

All incoming messages from all channels will be displayed in the Queue section, labeled with the corresponding channel name. For instance, in the image below, incoming messages are from the Telegram channel.

To handle incoming messages, agents can accept messages by clicking the Accept button.

The selected message will be moved manually to the Assignee section, where you can start interacting with the customer.

Tampilan pada bagian pesan Assignee

To view detailed information about the customer, click the View Details button.

Tampilan untuk melihat View Details