OCA Interaction
🇮🇩 Bahasa Indonesia
🇮🇩 Bahasa Indonesia
  • Introduction to OCA Interaction
  • OCA Interaction Guide
    • Interaction Menu
      • Observe
        • Force Distribution
        • Viewer Mode
        • Customer
        • Archive
        • Log History
      • Inbox
        • Send and View Attachment in Chat
        • Move Conversation to Another Channel
        • Handling Quota Conversation
        • Automatic Away, if no activity is found on Dashboard Interaction
        • Customer Information Details
        • Labelling
        • Using Quick Reply
        • Transfer Agent
        • Bulk Transfer Chat
        • Mention Email
        • Ticket
        • Filter and Search
        • Abandoned Open & Expired
        • Resolve All Expired Chatroom Button
        • Auto Save as Draft
        • Enable Notification Dashboard Interaction
        • Suggestion Email
      • Ticket
        • Internal Communication
        • Bulk Assignee Ticket
        • Creating Tiket
        • Ticket Details dan Ticket Assignment
        • Resolving Tiket
      • Contacts
        • Conversation & Ticket History in Contact
        • Creating New Contact
        • Custom Field Contact
      • Report
        • Perfomance
        • Insights
          • Report Insight Inbox
          • Report Insight Outbox
        • Activity Report
        • Ticket Report
        • Label Report
        • Survey Report
        • Chatbot Report
      • Survey Blast
      • Knowledge Base
        • Finding Information in Knowledge Base
      • Wallboard
      • Outbox Email
      • Customer Dashboard
        • Inviting Customers to Customer Dashboard
        • Using Customer Dashboard
        • Resolving Ticket in Customer Dashboard
      • Telephony
    • Interaction Settings
      • Account & Notifications
      • Member Management
        • Treatment Handling Chat
        • Download Data Member
        • Members
        • Departments
        • Agent Department Rules
        • Agent Priority Department Assignment
        • Agent Chat Rules
        • Agent Away State
      • Ticket
        • Rules
          • Ticket Messages
          • Ticket Access
            • Ticket Escalation
          • Inbound Messages as Ticket
          • Ticket Closure
          • Customer Dashboard
        • Form Builder
        • Status
        • Category
        • Service-Level Agreement (SLA)
      • Chatroom
        • Quick Reply
        • Signature for Email
        • Auto Messages
      • Channel
        • Integrasi Live Chat
        • Integrasi Channel WhatsApp
        • Integrasi Channel Email
        • Integrasi Channel Facebook Messenger
        • Integrasi Komentar dari Facebook
        • Integrasi Channel Instagram
        • Integrasi Webchat Widget FBM
        • Melakukan Integrasi Ulang pada Akun Meta (Facebook Messenger dan Instagram)
        • Integrasi Channel Telegram
        • Integrasi Channel dengan Chatbot
      • Category
      • Survey
        • Deciding Respondent Numbers for Blast Survey
        • Creating Survey Form
        • Creating an Automatic Timely Survey
        • Viewing Survey Results
      • Knowledge Base
        • Creating Article in Knowledge Base
      • Status Available for Away for Agent
  • Release Notes
    • What's New
  • Kembali ke OCA Product Documentation
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  1. OCA Interaction Guide
  2. Interaction Menu

Ticket

PreviousSuggestion EmailNextInternal Communication

Last updated 2 months ago

Menu Ticket pada Dashboard Interaction, digunakan untuk membantu Agent dalam menangani masalah dari setiap pelanggan. Dan di dalam menu Ticket, Anda dapat menyortir tiket berdasarkan prioritas dan juga tanggal dari setiap tiket yang sudah masuk. Sehingga, untuk melakukan hal tersebut, Anda hanya menekan tombol Filter, dan juga tombol All Date.

Anda juga dapat menyortir setiap variable dari tiket dengan mengklik nama kolom dari tabel Ticket.