OCA Interaction
🇮🇩 Bahasa Indonesia
🇮🇩 Bahasa Indonesia
  • Introduction to OCA Interaction
  • OCA Interaction Guide
    • Interaction Menu
      • Observe
        • Force Distribution
        • Viewer Mode
        • Customer
        • Archive
        • Log History
      • Inbox
        • Send and View Attachment in Chat
        • Move Conversation to Another Channel
        • Handling Quota Conversation
        • Automatic Away, if no activity is found on Dashboard Interaction
        • Customer Information Details
        • Labelling
        • Using Quick Reply
        • Transfer Agent
        • Bulk Transfer Chat
        • Mention Email
        • Ticket
        • Filter and Search
        • Abandoned Open & Expired
        • Resolve All Expired Chatroom Button
        • Auto Save as Draft
        • Enable Notification Dashboard Interaction
        • Suggestion Email
      • Ticket
        • Internal Communication
        • Bulk Assignee Ticket
        • Creating Tiket
        • Ticket Details dan Ticket Assignment
        • Resolving Tiket
      • Contacts
        • Conversation & Ticket History in Contact
        • Creating New Contact
        • Custom Field Contact
      • Report
        • Perfomance
        • Insights
          • Report Insight Inbox
          • Report Insight Outbox
        • Activity Report
        • Ticket Report
        • Label Report
        • Survey Report
        • Chatbot Report
      • Survey Blast
      • Knowledge Base
        • Finding Information in Knowledge Base
      • Wallboard
      • Outbox Email
      • Customer Dashboard
        • Inviting Customers to Customer Dashboard
        • Using Customer Dashboard
        • Resolving Ticket in Customer Dashboard
      • Telephony
    • Interaction Settings
      • Account & Notifications
      • Member Management
        • Treatment Handling Chat
        • Download Data Member
        • Members
        • Departments
        • Agent Department Rules
        • Agent Priority Department Assignment
        • Agent Chat Rules
        • Agent Away State
      • Ticket
        • Rules
          • Ticket Messages
          • Ticket Access
            • Ticket Escalation
          • Inbound Messages as Ticket
          • Ticket Closure
          • Customer Dashboard
        • Form Builder
        • Status
        • Category
        • Service-Level Agreement (SLA)
      • Chatroom
        • Quick Reply
        • Signature for Email
        • Auto Messages
      • Channel
        • Integrasi Live Chat
        • Integrasi Channel WhatsApp
        • Integrasi Channel Email
        • Integrasi Channel Facebook Messenger
        • Integrasi Komentar dari Facebook
        • Integrasi Channel Instagram
        • Integrasi Webchat Widget FBM
        • Melakukan Integrasi Ulang pada Akun Meta (Facebook Messenger dan Instagram)
        • Integrasi Channel Telegram
        • Integrasi Channel dengan Chatbot
      • Category
      • Survey
        • Deciding Respondent Numbers for Blast Survey
        • Creating Survey Form
        • Creating an Automatic Timely Survey
        • Viewing Survey Results
      • Knowledge Base
        • Creating Article in Knowledge Base
      • Status Available for Away for Agent
  • Release Notes
    • What's New
  • Kembali ke OCA Product Documentation
Powered by GitBook
On this page
  1. OCA Interaction Guide
  2. Interaction Settings
  3. Ticket

Form Builder

PreviousCustomer DashboardNextStatus

Last updated 6 months ago

Fitur Form Builder digunakan untuk membuat poin-poin input, yang nantinya akan ditampilkan ketika user membuat sebuah tiket— + Create Ticket.

Untuk membuat Form Builder, berikut adalah langkah-langkahnya:

  • Pergi ke laman Settings, Form Builder.

  • Kemudian untuk menambahkan field, klik +Add New Field.

  • Silahkan isi bentuk field sesuai dengan kebutuhan Anda: mulai dari tipe fieldnya, dan juga nama fieldnya. Centang fitur Required, untuk membuat field tersebut wajib ada inputan.

Tipe-tipe Field

  1. Single Line—yang dapat digunakan untuk input berjenis String dan juga Numeric.

  2. Dropdown—yang dapat digunakan agar field tersebut memiliki banyak opsi.

  • Langkah terakhir ketika Anda sudah selesai melakukan kustomisasi terhadap Form Builder, pastikan Anda menekan tombol Save Changes agar kustomisasi yang sudah Anda buat tersimpan.