OCA Interaction
🇮🇩 Bahasa Indonesia
🇮🇩 Bahasa Indonesia
  • Introduction to OCA Interaction
  • OCA Interaction Guide
    • Interaction Menu
      • Observe
        • Force Distribution
        • Viewer Mode
        • Customer
        • Archive
        • Log History
      • Inbox
        • Send and View Attachment in Chat
        • Move Conversation to Another Channel
        • Handling Quota Conversation
        • Automatic Away, if no activity is found on Dashboard Interaction
        • Customer Information Details
        • View and Save Shared Contact from WhatsApp
        • Labelling
        • Using Quick Reply
        • Transfer Agent
        • Bulk Transfer Chat
        • Mention Email
        • Ticket
        • Filter and Search
        • Abandoned Open & Expired
        • Resolve All Expired Chatroom Button
        • Auto Save as Draft
        • Enable Notification Dashboard Interaction
        • Suggestion Email
      • Ticket
        • Internal Communication
        • Bulk Assignee Ticket
        • Creating Tiket
        • Ticket Details dan Ticket Assignment
        • Resolving Tiket
      • Contacts
        • Conversation & Ticket History in Contact
        • Creating New Contact
        • Custom Field Contact
      • Report
        • Perfomance
        • Insights
          • Report Insight Inbox
          • Report Insight Outbox
        • Activity Report
        • Ticket Report
        • Label Report
        • Survey Report
        • Chatbot Report
      • Survey Blast
      • Knowledge Base
        • Finding Information in Knowledge Base
      • Wallboard
      • Outbox Email
      • Customer Dashboard
        • Inviting Customers to Customer Dashboard
        • Using Customer Dashboard
        • Resolving Ticket in Customer Dashboard
      • Telephony
    • Interaction Settings
      • Account & Notifications
      • Member Management
        • Treatment Handling Chat
        • Download Data Member
        • Members
        • Departments
        • Agent Department Rules
        • Agent Priority Department Assignment
        • Agent Chat Rules
        • Agent Away State
      • Ticket
        • Rules
          • Ticket Messages
          • Ticket Access
            • Ticket Escalation
          • Inbound Messages as Ticket
          • Ticket Closure
          • Customer Dashboard
        • Form Builder
        • Status
        • Category
        • Service-Level Agreement (SLA)
      • Chatroom
        • Quick Reply
        • Signature for Email
        • Auto Messages
      • Channel
        • Integrasi Live Chat
        • Integrasi Channel WhatsApp
        • Integrasi Channel Email
        • Integrasi Channel Facebook Messenger
        • Integrasi Komentar dari Facebook
        • Integrasi Channel Instagram
        • Integrasi Webchat Widget FBM
        • Melakukan Integrasi Ulang pada Akun Meta (Facebook Messenger dan Instagram)
        • Integrasi Channel Telegram
        • Integrasi Channel dengan Chatbot
      • Category
      • Survey
        • Deciding Respondent Numbers for Blast Survey
        • Creating Survey Form
        • Creating an Automatic Timely Survey
        • Viewing Survey Results
      • Knowledge Base
        • Creating Article in Knowledge Base
      • Profile Sidebar
        • Status Available for Agent Away State
  • Release Notes
    • What's New
  • Kembali ke OCA Product Documentation
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  1. OCA Interaction Guide
  2. Interaction Settings
  3. Channel

Integrasi Channel Telegram

PreviousMelakukan Integrasi Ulang pada Akun Meta (Facebook Messenger dan Instagram)NextIntegrasi Channel dengan Chatbot

Last updated 3 months ago

Channel yang dapat Anda integrasikan ke OCA Interaction selanjutnya adalah Channel Telegram.

Untuk mengintegrasikannya, Anda bisa langsung menambahkan akun Anda untuk diintegrasikan dengan channel Telegram. Kemudian terdapat pop-up Telegram Setup, yang mana Anda harus memasukkan Bot Token, beserta Bot Username dan Bot Name.

Untuk mendapatkan Bot Token beserta username bot dan namanya, Anda bisa membuka Telegram, kemudian Search @BotFather.

Kemudian ketikkan /Start, untuk memulai percakapan dengan channel BotFather. Selanjutnya, di dalam obrolan, Anda hanya perlu membuat bot dengan cara mengetik /newbot. Dan selanjutnya, Anda dapat mengisi nama untuk bot Anda, beserta usernamenya.

Jika sudah terbuat semuanya, maka Anda dapat melakukan copy/paste pada bagian Use this token to Access the HTTP API untuk dapat mengintegrasikan Telegram ke OCA Interaction.

Jika sudah, gunakan token tersebut dan masukkan ke laman Telegram Integration Setup yang ada di Interaction. Dan selamat, Anda sudah berhasil mengintegrasikan Telegram ke OCA Interaction!