Creating a Voice Broadcast

Go to the Broadcast submenu on the Voice menu and click Add Voice Broadcast to create one.

Enter the voice broadcast name in the Broadcast Name section and select the IVR you have created in the Application (IVR/Survey).

Select the recipient of the IVR call in the Contacts section.

Click Start Broadcast to start running your IVR broadcast.

Monitor your running broadcast campaign by clicking the eye (Report) icon.

You can also filter, sort, or search for certain campaigns using our filter and date picker features.

The Broadcast Report page will show the number of calls that have been Answered, Rejected/Never Answered, In Queue, In Call, and Failed.

If you want to make another call to a specific customer, click Action on the desired customer.

Click Download Report by Filter to download your IVR campaign report.