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  • Introduction to OCA Blast
  • OCA Blast Guide
    • Broadcast
      • Voice Broadcast
        • Creating an Interactive Voice Response (IVR) Conversation
        • Creating a Voice Broadcast
        • Creating Scheduled IVR Broadcast
        • Viewing IVR Survey Report & Usage
        • Uploading Audio File for IVR
      • SMS Broadcast
        • Creating SMS Message Template
        • Creating a Broadcast SMS
        • Creating a Scheduled SMS Broadcast
        • Viewing SMS Broadcast Usage
      • Email Broadcast
        • Creating Email Message Template
        • Creating Broadcast Email
        • Creating Scheduled Email Broadcast
        • Viewing Email Broadcast Usage
        • Viewing Customer List that Has Unsubscribe to Your Email
      • WhatsApp Broadcast
        • Creating a Template WhatsApp Message
        • Creating a WhatsApp Broadcast
        • Creating Scheduled WhatsApp Broadcast
        • Adding Images or Videos, in WhatsApp Blast Form
        • Viewing WhatsApp Broadcast Usage
        • Viewing WhatsApp Sessions Report
    • Validation
      • Validating Emails from Contact Group
    • Contact Group
      • Creating Contact Groups
    • File Management
      • Uploading files to File Management
      • Create a new folder and upload files to the new folder
      • Move files into folders
  • Release Notes
    • What's New
  • Back to OCA Product Documentation
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  • IVR Survey Report
  • Call Report & Usage
  1. OCA Blast Guide
  2. Broadcast
  3. Voice Broadcast

Viewing IVR Survey Report & Usage

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Last updated 8 months ago

IVR Survey Report

On the IVR Survey Report page, you can find data from each IVR broadcast conducted.

Select the desired broadcast, specify the date range for the report you want to download, and click Find.

Click Get to download the report from the selected IVR broadcast.

Call Report & Usage

To view the number of calls made on specific dates, go to the Call Usage submenu.

The system will automatically calculate the number of IVR calls that were Answered, RNA (Ringing Not Answered), or Failed. You can download this data in .xlsx format using the Export button in the top right corner.